Refund Policy

At KeyActivated, we prioritize customer satisfaction and strive to offer high-quality license key activation services for premium WordPress plugins and themes. However, due to the nature of our digital products activation, we have set specific guidelines for our refund policy to ensure fairness to both parties.

1. Eligibility for Refunds

Refunds are available only under the following circumstances:

• Non-Delivery of Product Activation: If you do not receive the license key activation within 24 hours of purchase and after contacting our support team, you are eligible for a full refund.
• Defective Product: If the license key activation does not work or cannot be activated for the advertised product, and our support team is unable to resolve the issue, a full refund will be provided. Proof of error (such as screenshots or error logs) may be required to process the refund.
• Duplicate Purchase: In the case of accidentally purchasing the same product more than once, you are eligible for a refund for the duplicate transaction.

2. Non-Eligibility for Refunds

Refunds will not be issued under the following conditions:

• Change of Mind: If you have purchased a license key activation service and no longer wish to use it, refunds will not be provided.
• Product Compatibility: It is the customer’s responsibility to ensure that the product is compatible with their WordPress version, hosting environment, or other plugins. Refunds will not be provided if the product is incompatible due to the customer’s specific setup.
• Service Interruption: Refunds will not be granted for temporary service interruptions or downtime.
• Third-Party Conflicts: We do not provide refunds if a conflict occurs between the activated product and other third-party plugins or themes.

3. Refund Process

• To request a refund, contact our support team at contact@keyactivated.com within 14 days of the purchase date.
• All refund requests must include proof of purchase (order number, transaction ID, etc.) and a clear explanation of the reason for the refund request.
• Once approved, refunds will be processed within 3-5 business days to the original payment method used during the purchase.

4. Support and Resolution

Before requesting a refund, we encourage you to reach out to our support team to assist with any issues you may encounter. Most problems can be resolved with proper guidance and troubleshooting.

If you have any questions about our refund policy, feel free to contact us at contact@keyactivated.com.